Refund and Returns Policy

At LibraDigi, we strive to ensure customer satisfaction by providing high-quality digital products and select complementary physical items. Below is our policy regarding refunds and returns.

1. Refund Policy for Digital Products

Since digital products (eBooks, downloadable content, etc.) are intangible and instantly accessible, we offer refunds under specific conditions:

✅ Eligibility for Refunds:

• Refund requests must be made within 5 days from the date of purchase.
• A valid reason must be provided (e.g., duplicate purchase, incorrect product, technical issues preventing access).
• The refund request must be sent via:
  • Email: [Your contact email]
  • Contact Form: Available on our website.

❌ Non-Refundable Cases:

• Requests made after 5 days from the purchase date.
• Refunds requested due to change of mind after downloading the product.
• Products that have already been used, modified, or redistributed.
• Violation of our resale and usage policy.

💰 Processing Time:

• Approved refunds will be processed within 5 business days after review.
• Refunds will be issued using the same payment method used for the purchase.

2. Return Policy for Physical Products

If you purchased a physical product from LibraDigi, the return policy is as follows:

✅ Eligible for Returns & Replacements:

• The item must be unused and in its original packaging.
• The return request must be made within 7 days of receiving the product.
• The product must have a clear defect or not match the description.

❌ Non-Returnable Items:

• Items damaged due to misuse.
• Any item returned without prior approval.

📦 Return Process:

• Contact us via email or the contact form explaining the issue.
• You may be required to provide photos of the product to verify eligibility.
• If approved, we will provide instructions for the return or replacement.

📌 Return Shipping Costs:

• If the return is due to an error on our part, we will cover the shipping costs.
• If the return is due to customer preference, the customer will bear the return shipping fees.

3. Resale and Usage Restrictions

• All digital products purchased from LibraDigi are for personal use only.
• Reselling, redistributing, or sharing our products is strictly prohibited and may result in legal action.

4. Contact Us

For any refund or return inquiries, please reach out to us at:
📩 Email: [email protected]

We are available 24/7 via email to assist you with any concerns.